All products will be shipped in 7-10 business days depending on your order, quantity or stock, weather, and holidays. A tracking number will be provided for all packages. You will receive this tracking number via email when your package has been shipped.

NO REFUNDS. Exchanges ONLY. All packages must be returned in its original packaging. Returned packaging will be the responsibility of the customer


You are welcome to exchange your Vain Luxe Extension’s for different extensions within 7 days. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. Vain Luxe Extensions are packaged with a Vain Luxe Collections Tag attached, which identifies if the extensions have been taken out of their original packaging. The special tag must still be attached. If the hair is not to your liking, you must contact us within 5 days of receiving your package to be eligible for an EXCHANGE. THERE ARE No refunds, exchanges only within 7 days. For any reason you want to exchange your texture from straight to curly or wavy, there will be a 20% restocking fee.